How do I move my Verizon home internet and TV service to my new address?
A practical walkthrough for transferring Verizon Fios or 5G home internet and TV service to a new address, plus what to do with streaming subscriptions like Netflix that travel with you.
Submit a move request to Verizon at least two to four weeks before moving day, pick a service date, and decide whether to install equipment yourself or schedule a technician. Streaming apps like Netflix are independent of your home service and usually just need a Wi-Fi connection and, for international moves, a country change.
Treat your home internet and TV like any other utility on your moving checklist. The work happens in three stages: tell Verizon the new address, decide what equipment and plan you want there, and confirm a service date that lines up with your move-in. Because most of this is handled through Verizon's own move portal or a phone call, the actual effort on your end is mostly preparation and timing.
Step 1: Check whether Verizon actually serves the new address
Before you do anything else, confirm that your new home falls inside a Verizon service area. Fios is a wireline service with a defined footprint, mostly in the Mid-Atlantic and Northeast, while Verizon 5G Home Internet is available in a wider but still limited set of cities. If the new address is outside any Verizon footprint, the question becomes which provider covers that address, not how to transfer your existing plan.
Step 2: Submit a move request
What you will need to start the move
01
Your account number and the name on the account
Only the account holder can move service. If you are a roommate or spouse, sign in together or have the account holder start the process.
02
The new service address, including unit number
Verizon checks availability by exact address, so the full street line plus apartment or unit number is required.
03
Your preferred service date
Pick a day you have access to the new home. Apartment buildings often require a narrow window for technician visits, so coordinate with your landlord in advance.
04
Your current plan and any equipment you own
Have your router, set-top boxes, and any Fios Network Extender ready to discuss. Some equipment may be swapped for new models at the new address.
You can start the move through the My Verizon mobile app, the Move Your Service page on Verizon's site, or by calling 1-800-VERIZON. Doing it online is usually faster and gives you a written record of the order.
Step 3: Decide self-install versus technician
Self-install vs. professional install
Option
Best for
What you do
Self-install kit
Houses or apartments where the optical network terminal or coax is already active; most 5G Home locations
Plug in the router, activate it through the app, return the old router after the new one is online
Technician install
New construction, addresses that have never had Fios, or any wiring work that needs to happen
Be present for the full appointment window, confirm where the router and set-top boxes will live, and sign off on the work order
Step 4: Move streaming services that travel with you
Netflix, Disney+, Hulu, Max, and similar subscriptions are not tied to your Verizon account. They follow you to wherever you have a working internet connection, and moving inside the same country usually requires nothing more than signing in on the new TV and updating the Netflix Household location if prompted.
If you are moving to a new country, the instructions are different. Netflix, for example, requires you to cancel your current membership, wait for it to close, and then start a new account from inside the destination country. Pricing, currency, payment methods, the content library, audio and subtitle options, and even maturity ratings can change once you restart in the new country. Your viewing activity and recommendations are saved for 24 months after cancellation, so you can pick up roughly where you left off.
Streaming accounts to revisit on move day
✓
Sign in on the new TV and test playback
A quick login and a 30-second stream confirms the app works on the new Wi-Fi and that the household or device limit is not blocking you.
✓
Update your billing address for any US or Canadian service
Streaming services sales tax depends on the address on file, so a mismatch can lead to a corrected bill later.
✓
Open a new account in the new country if you move abroad
Cancel the old account, wait for it to close, and restart from the new country. Don't try to keep the old login active.
✓
Check parental controls and maturity ratings
Ratings vary by country, so settings that worked at home may not behave the same way after a move.
A simple moving timeline
Two to four weeks before moving day through move-in
Confirm coverage at the new address
Run the availability check on the Verizon site using the exact new address. Decide whether Fios, 5G Home, or neither is an option.
Submit the move request
Use the My Verizon app or call 1-800-VERIZON. Lock in a service date a day after you get keys, so the technician can do any wiring work without holding you up.
Order the self-install kit or confirm the technician appointment
Make sure you have the equipment tracking number and the appointment window. Reconfirm with your landlord or building manager if you rent.
Pack the router and set-top boxes last
They are the last things you unplug and the first things you set up at the new place.
Activate service and run a speed test
Sign in to each streaming app on the main TV, run a speed test on the Wi-Fi, and start the equipment return for any hardware you are no longer using.
Common questions about the move
Quick answers to questions readers ask most
Will my bill change? Often yes, because taxes and fees are tied to the new address and the price of the same plan can differ by market.
Can I keep my current router? Sometimes. If the old router is compatible with the new service type, Verizon will let you reactivate it; otherwise a swap is included.
What if I need to delay the move? You can reschedule the service date through the My Verizon app up to a day before the appointment, subject to technician availability.
Do I have to move TV if I only care about internet? No. The move request lets you keep internet only, drop TV, or change plans, so cancel what you do not want in the same step.
SUMMARY
The bottom line
Start the Verizon move request as soon as you have a confirmed new address, aim for a service date the day after you take possession, and decide install method before you pack the equipment. Streaming services mostly need a Wi-Fi connection, except for international moves, which require cancelling and restarting from the new country. Treat the whole thing as a two- to four-week project, not a move-day task, and your internet and TV will be live while the rest of the boxes are still being unpacked.
Common questions
Before you move on
How far in advance should I tell Verizon I am moving?+
Two to four weeks is the safe window. Submissions inside a week can usually still be processed, but a technician appointment may not be available on the exact day you want.
What happens if Verizon does not serve my new address?+
The move request will fail or be converted into a cancellation. Either keep your Fios or 5G Home at the old address until it ends, or shop for a provider that covers the new address and return any Verizon equipment on time.
Do I need to cancel my Netflix or other streaming apps when I move?+
No for an in-country move, since the apps will follow your sign-in. Yes for a move to a new country, where Netflix specifically requires you to cancel and restart from inside the destination country.
Are there any fees for moving Verizon service?+
Verizon does not typically charge a dedicated move fee, but new equipment shipping, a technician installation, or early termination of a contract tied to the old address can all change the final bill.
